Return & Refund Policy
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Thank you for shopping at Vandana Beauty Centre. We value your trust and strive to ensure you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
Returns are accepted only in the following cases:
You received a damaged, defective, or missing item.
The return request is made within 7 days of receiving the order.
Please note:
Products must be unused, unopened, and in our original packaging.
Returns are not accepted for reasons such as dislike of the product, change of mind, or wrong selection.
Personal care or cosmetic products are non-returnable unless damaged or defective upon delivery.
2. Mandatory Unboxing Video
A product unboxing video is mandatory in all cases of return, damage, or missing items.
Your unboxing video must:
Clearly show the sealed package, shipping label, and product being opened.
Capture the entire process without cuts or edits.
Clearly show the damage or missing item if applicable.
Without a valid unboxing video, return or refund requests cannot be processed.
3. Reporting Damaged or Missing Items
If you receive a damaged or incomplete order:
Contact us within 48 hours of receiving the product.
Email us at vandanabcpala@gmail.com with:
Your order number, and
The unboxing video showing the issue clearly.
Requests submitted after 48 hours or without an unboxing video will not be eligible for review.
4. Return Process
Once we receive your email and verify your claim:
We will review the unboxing video and confirm the issue.
If approved, we will share instructions for returning the product.
The returned item must reach us within 7 days from approval.
Once received and inspected, we will process a refund or replacement.
5. Refund Process
Refunds are issued only after product verification.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping charges and COD fees (if any) are non-refundable, except for defective or wrongly delivered items.
If you opt for a replacement, it will be shipped once your return is approved.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Opened, used, or tampered beauty products.
Items purchased during sales, offers, or clearance events.
Gift cards, vouchers, or promotional items.
7. Order Cancellations
Orders can be canceled only before dispatch. Once shipped, cancellations are not possible. Please contact us immediately at vandanabcpala@gmail.com for cancellation requests.
8. Contact Us
For any return, refund, or damage-related queries, please contact:
📧 Email: vandanabcpala@gmail.com
📍 Address: Municipal Complex Building, Main Road, Pala – Kottayam, Kerala, India
Vandana Beauty Centre
Your trusted beauty destination in Kerala — where quality meets care.